Customer Contact Executive

DC Thomson Media
Closing Date: 06/08/2021
  • Dundee, UK
  • Full Time
  • DC Thomson Media

Job Description

We are looking for talented individuals to join our Customer Experience Hub, providing a sales and customer service function for our Group Companies, giving an opportunity to promote a wide variety of titles such as People’s Friend, Beano and Stylist.

The purpose of our Customer Contact Executive is to provide excellent customer experience to our subscribers and product consumers over different channels, dealing with high volumes of calls, mail, email and webchat.

A key aspect of the role is to maximise revenue by upselling and cross selling across our different publications and brands as part of a small team to ensure all KPIs are met.

 

Requirements:

  • Flexibility and an ability to multi task is essential. A calm and professional manner is required both in person and on the telephone.
  • Enthusiasm and energy and the ability to learn new systems and understand complex processes is required. In addition, we also require:
  • A high standard of English, both written and verbal.
  • A polite and professional telephone manner with an engaged and dedicated approach.
  • Accurate data entry
  • A desire and willingness to continuously self-development within the role
  • An ability to build relationships with customers and colleagues

 

To apply for this role, please follow our online application process and submit a CV and cover letter.

 

We have a number of full time temporary opportunities starting from August 2021 until February 2022 based in our Dundee office with varied working hours ranging from 10am-6pm, 9am – 5pm or 8am – 6pm.

If you are quick to learn, friendly and enthusiastic and ready to take on a challenge, then we’d love to hear from you. We offer a generous package including 34 days holiday, health cash plan, excellent pension, a competitive salary, and many more staff discounts and benefits.

 

We are an equal opportunity employer and encourage applications from everyone and do not discriminate on the basis of race, religion, gender, sexual orientation, age, marital status, disability or any other protected characteristics.

If you have any issues with your application, please email recruitment@dcthomson.co.uk